Terms of service
These terms apply to the GENEY website and web workspaces, the GENEY app for Personal and Business customers, the GENEY Rider app, and the delivery services behind them.
Draft pending legal review. Governing law, liability, and dispute terms will be confirmed before publication.
Who we are and what these terms cover
GENEY is a delivery service operated by Creobe. By creating an account, signing in, or requesting a delivery you agree to these terms.
Accounts
- You must be at least 18 to hold a GENEY account.
- Personal accounts are created with a verified email address. Business workspaces are granted by a Business account's administrators. Rider accounts are issued and approved by GENEY operations.
- You are responsible for keeping your password confidential and for activity under your account. Tell us immediately if you believe your account has been used without permission.
- You can delete your Personal account from the Account screen in the app or on the web. Deletion removes your profile, sign-in credentials, saved addresses, and contacts. Delivery, payment, and audit records that we must keep for legal, financial, or safety reasons are retained in a form that no longer identifies you where the law allows. See Delete your account.
What GENEY does and does not do
GENEY quotes, dispatches, executes, tracks, and proves deliveries. GENEY does not sell goods. Shops and services that use GENEY keep their own catalogue, cart, and goods payment; any question about the goods themselves is between you and that partner.
Requesting a delivery
- A quote shows the exact delivery charge before you confirm. Confirming a request accepts that charge.
- You must provide accurate pickup and drop-off addresses and a reachable recipient contact.
- You must not request delivery of items that are illegal, dangerous, or prohibited by the Business or by GENEY operations. GENEY may refuse or cancel such a request.
- A delivery may be cancelled or fail for a stated reason. The status history shown in the app is the record of what happened.
Payment
Delivery charges are shown in Maldivian rufiyaa (MVR). Where manual payment applies, you submit payment proof in the app and GENEY operations reviews it. Business organisations may operate on credit terms agreed separately. GENEY does not store card or bank credentials.
Tracking and location
During an active delivery the rider's live position is shared with the requester, the recipient tracking link, and GENEY operations. Tracking links are time-limited and can be revoked. You must not share a tracking link with anyone who does not need it.
Riders
GENEY staff use the Rider app with access issued and managed by Operations. Staff must keep their availability accurate, follow the delivery steps in the app, and capture the required proof of delivery. Location sharing runs only during an active delivery.
Acceptable use
You must not misuse the service, attempt to access other accounts or organisations' data, probe or disrupt the platform, submit false proof, or use the service to harass riders, recipients, or partners. We may suspend or close accounts that breach these terms.
Privacy
Our privacy policy explains what we collect and why.
Availability and changes
GENEY operates in a limited service area and may change coverage, pricing, or features. We aim for reliable service but do not guarantee uninterrupted availability. We will publish changes to these terms on this page with the effective date; continued use after that date accepts the change.
Liability
To be confirmed by counsel: limitation of liability for delivery loss or damage, exclusions, and the claims process, consistent with applicable law in the Maldives.
Governing law and disputes
To be confirmed by counsel.
Contact
To be completed with Creobe's registered address and a monitored support channel.