Delete your GENEY account
You can delete your Personal GENEY account yourself, in the GENEY app or on the web. This page explains the steps, what is removed, and what is kept.
Applies to Personal accounts created in the GENEY app or on this website.
Delete from the GENEY app
- Sign in and open the Account tab.
- Choose Delete account.
- Enter your current password and confirm.
Delete on the web
- Sign in to your Personal workspace.
- Open the account menu and choose Account.
- Choose Delete account, type your email address and current password, and confirm.
When deletion is refused
GENEY refuses deletion, and tells you why, when:
- a delivery you requested is still in progress. Wait for it to finish or cancel it first.
- you are the only owner of a Business workspace. Add another owner in Business staff settings first, so the organisation keeps an owner.
What is removed
| Data | Effect |
|---|---|
| Name, email address, phone, password | Removed immediately; the email address can be used for a new account |
| Saved addresses and contacts | Removed immediately |
| Signed-in sessions on every device | Ended immediately |
| Business workspace memberships | Removed; the organisation keeps its other members |
What is kept
Delivery, quote, payment, and audit records that GENEY must keep for legal, financial, or safety reasons are retained without your name or contact details. Proof images and rider location history follow the configured retention period described in the privacy policy.
If you cannot sign in
Use Forgot password to regain access, then delete from the Account page. If you no longer control the email address, contact GENEY support through the support channel in the app listing; we will verify your identity before acting.